After you place your order, you will need to email or mail to us the photos to be used in the design of your order. Feel free to send us as many photos as you wish, this way we will have a wider selection to choose from. You can email your photos to us at photos@allpopart.com or mail them to: allPopart, 2040 Washington St, Hollywood, FL 33020, USA. We respect your memories and we will keep your photos safe and in the same condition as they were received, we regret that we cannot be held responsible for photos lost or damaged in the mail. Once you place your order, your credit card will be charged only for the design price of your order. You will be able to see a breakdown of the design price in our pricing section for each product. Once we receive your photo and check that it is clear, good enough, we will start working on your order and we will email you a proof of the finished design within 5-7 business days. Once we approve your photo and we start working on it we will not be able to honor refunds for the design price, as one of our illustrators will already have started work in your order. The remaining balance for your order (Order total minus design price) will be charged on your card only once you approve the design (please let us know in advance if you want to use a different card for the balance). Our goal is to create great artwork that you will enjoy for many years, in the event your photo/s quality is not good enough for us to make a good illustration or design, we will email or call you to explain the reasons why we cannot use that photo. If you wish to cancel your order prior to us doing any design work, your credit card will be refunded for the full design price. If for any reason you are dissatisfied with the design, you may cancel the rest of your order but you will still incur in the design price charges. However, we will work on any modifications you require (colors or design) as long as they are done from the original design proof based on the submitted photo. If you wish to submit a different photo for your order, a new design fee will apply, as our illustrators will have to work on it from scratch. Please keep in mind that our designs are created by hand by our talented digital art team, each design takes long hours to complete due to our high standards and attention to detail. Once the design is approved, your order will be put into production and the remaining balance will not be refunded. Our professionally trained production team packs each portrait carefully to ensure it's safe arrival. If your order is damaged in transit, please keep the packaging and its contents and contact us immediately. We will ship a new package to you and have the courier company pickup the damaged order. Orders delivered within the continental US will be received within 8 business days or less from the day you approve the design proof. We cannot be held responsible for email delivery failures. Please contact us if 5 business days have passed and you have not received your proof via email, so we can find an alternate method to deliver it to you. Our professional customer service team is available by phone (1.877.728.9278) to help and guide you through every step of the process. We provide a fast and personalized service from start to finish and reply to any emailed request within 1 business day. Occasionally, holiday orders and requests for design changes might be subject to extended delivery times. We can process rush orders at an additional charge. allPopart reserves the right to use any designs or photos submitted in allPopart or in any company related marketing materials. If you do not wish that we use your photo or design in any marketing materials, please email to us and we will immediately honor your request. You may not use any work or any Content owned by someone else without the written permission of the owner of such Content. You are solely responsible for any copyright violations that may incur as a result of using our services. Thank you for being an allPopart customer.
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