If you can’t find an answer in the following FAQ’s, please Contact us and we’ll be more than happy to assist you.

  • how is my portrait packed for shipping?
  • It is our goal to have your portrait delivered in perfect condition. Our professionally trained production team packs each portrait carefully to ensure safe arrival: Each portrait is wrapped with a layer of shrink-wrap that protects the surface, and then it is wrapped with a thick layer of heavy duty bubble wrap. We firmly secure your portrait in a sturdy, double layered, corrugated cardboard box to guarantee a safe arrival to its new home. Our packages travel all over the world and our team of experts will make sure that your portrait is as secured as can be.
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  • when will my order be delivered?
  • From the day we receive your photo and it is approved to be put in process it'll take approximately 10-14 business days to complete the entire order. (Please keep in mind that Holiday orders and requests for design changes are subject to extended delivery times). If you need to place a rush order, please see the section below.

    Within 3-5 business days of receiving your photo/s we will e-mail you a proof for your approval or modifications. We will not complete your portrait until you give us the go ahead. Your satisfaction is our number one guarantee.

    After we receive your approval your portrait will ship in approximately 1-2 business days. You will be notified by email once it ships and you will receive a tracking number.

    The duration of the process also depends on how quickly you reply to the proof, and how many color modifications you request (color changes will take 1-2 business day to complete).

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  • RUSH orders
  • We offer the option of placing rush orders, some of our portraits can be done in as fast as 2 business days. If you need to have your artwork ready for a specific date please contact us and let us know the exact date, we will then let you know the rush fees involved. When placing a rush order you will pay a rush design fee to speed up the design process of your proof. Usually rush order fees are $55 or 18% of the total of the order before shipping, whichever is larger. Depending on how soon you need to receive the artwork by you may or may not have to add a rush shipping fee.

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  • how much do I pay for shipping?
  • We offer several shipping options and prices at checkout. If you need alternative shipping arrangements, please contact us and we will be happy to accomodate your needs whenever possible; We try to keep our shipping and handling fees as low as possible, however, to ensure that your artwork arrives as safe as possible, certain packaging and shipping measures apply. Our rates include the cost of parcel, labor, packaging materials and insurance.
    These are the approximate U.S. ground shipping charges that will be added to your order at checkout. You will also be able to choose from different shipping methods and delivery times before you finalize your order. If you are ordering more than 1 item, we will try to combine the shipping charges after you have placed your order and you will be notified of the new total once we receive your photos. Additionally, if you need to expedite the design or production process of your order, please contact us

    Size Rolled Stretched/Framed
    10"x13" $15.99FREE $15.99FREE
    12"x12" $15.99FREE $15.99FREE
    15"x9" $15.99FREE $15.99FREE
    16"x10" $15.99FREE $15.99FREE
    16"x16" $15.99FREE $15.99FREE
    20"x13" $15.99FREE $15.99FREE
    16"x20" $15.99FREE $15.99FREE
    22"x13" $15.99FREE $15.99FREE
    24"x10" $15.99FREE $15.99FREE
    33"x13" $15.99FREE $15.99FREE
    32"x10" $15.99FREE $15.99FREE
    20"x20" $15.99FREE $15.99FREE
    20"x24" $15.99FREE $15.99FREE
    26"x26" $15.99FREE $28.99FREE
    26"x32" $15.99FREE $28.99FREE
    32"x20" $15.99FREE $30.99FREE
    42"x10" $15.99FREE $30.99FREE
    44"x13" $15.99FREE $30.99FREE
    44"x18" $15.99FREE $34.99FREE
    42"x26" $15.99FREE $34.99FREE
    36"x36" $15.99FREE $34.99FREE
    36"x44" $15.99FREE $34.99FREE
    52"x13" $15.99FREE $34.99FREE
    52"x16" $15.99FREE $34.99FREE
    42"x42" $15.99FREE $84.99FREE
    42"x52" $15.99FREE $84.99FREE
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  • can you ship outside the U.S?
  • Yes! We ship internationally.

    allPopart ships almost everywhere in the world.
    Please see our approximate international shipping charges below. Once you place your order or after you contact us with your delivery address, we will give you an accurate shipping rate. We can also arrange to charge shipping costs directly to your courier account. Please note that the recipient is responsible for any custom, duty and/or brokerage fees associated with the shipment of your package. Custom policies vary widely from country to country; we have no control over these charges and cannot predict what they might be. If these charges are not collected at time of delivery, we reserve the right to reimburse the collector directly and charge the fees to your account.

    Average international shipping fees:

    These rates are approximate. For information about accurate rates and larger sizes, please contact us with your full address, product size and framing options and we will email you with the exact shipping fees.
    (gallery wrap canvas and framed paper,
    up to size 20"x24")
    (gallery wrap canvas and framed paper,
    up to size 26"x32")
    $47.99 $55.99
     Europe $56.99
    $59.99 $69.99
     Russia $56.99
    $89.99 $99.99
     Australia & New Zealand
    $79.99 contact us for a quote
    Asia $55.99
    $59.99 $74.99
    Africa $59.99
    $85.99 contact us for a quote
    South America $51.99
    $71.99 contact us for a quote
    Most international orders are shipped via the US Post Office Priority Mail unless specifically requested otherwise. Delivery date and transit time may vary according to the country’s customs policy, therefore we cannot guarantee delivery times for international shipments unless shipped with FedEx for an additional fee. Please note that all shipments are fully insured and we will ship a new package/portrait in the event of a loss or damage during shipment.

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  • can I ship a gift directly to the recipient?
  • Of course! Our portraits make wonderful surprise gifts and are always received with a great response. You can select the recipient's delivery address when placing your order and even ask us to include a personalized note with the package. If you already placed your order and need to change the shipping address or add a gift note please contact us with the information.

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  • do I have to sign for the package?
  • allPopart ships with FedEx, UPS, USPS or any other delivery insured courier. In most cases, you will not have to sign to receive your order: if the courier feels that the delivery address is secure they will leave the package at your door. However, if you wish to have your package delivered after a certain date or request to have the package signed for we will try to accommodate your request.

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